PRIVACY
POLICY

1. What We Collect

We may collect personal information from you when you:

• Visit our clinic for consultations or treatments
• Book appointments, complete consent forms, or communicate with us via phone, email, social media, or our website
• Participate in promotions, marketing activities, or surveys
• Make enquiries or engage with our services

This information may include:

• Your name, contact details, gender, and date of birth
• Medical history, treatment notes, and skin-related concerns
• Before-and-after photographs (with your consent)
• Payment information for services or products
• Referrals or clinical notes from other healthcare providers (where applicable)

2. CCTV Surveillance

To maintain a safe and secure environment, CCTV cameras may operate within treatment rooms and throughout the clinic premises.

These recordings are used to:

• Support the safety and wellbeing of clients and clinicians
• Assist with accurate clinical documentation
• Support investigation of incidents, complaints, or clinical queries

Footage is stored securely and accessed only by authorised personnel. By entering the premises and receiving treatment, you consent to CCTV surveillance for these purposes.

3. Why We Collect Your Information

We collect and use personal information to:

• Deliver personalised care and suitable treatment options
• Monitor clinical progress and maintain accurate records
• Respond to enquiries and manage appointments
• Process payments and issue receipts
• Improve our services and internal processes
• Share health or safety-related information where required

We may also use anonymised or aggregated data for training, service reviews, or reporting purposes.

4. Use of Cookies and Website Data

When you visit our website, we may automatically collect technical data such as:

• IP address
• Browser type
• Device information
• Website usage behaviour

This information helps us to:

• Understand how users engage with our site
• Improve website functionality and user experience
• Provide relevant and tailored content

You may disable cookies in your browser settings, though this may affect website performance.

5. How We Store and Protect Your Information

We take data security seriously. Personal information is stored securely with restricted access, and we follow best practice safeguards to prevent unauthorised access, loss, misuse, or disclosure.

These measures include:

• Secure servers and encrypted systems (including third-party providers)
• Password protection and access controls
• Physical and digital security measures
• Regular reviews of data protection practices

While we take all reasonable precautions, no system is completely secure, particularly when transmitting information electronically.

6. Marketing and Communications

By providing your contact details, you may receive appointment reminders, clinic updates, and relevant information from Yordana Aesthetics via email, SMS, phone, or mail.

You may opt out of marketing communications at any time by contacting us at: spaska@yordana.co.nz

7. Who We Share Information With

Your personal information may be shared with:

• Our internal clinical team and authorised staff
• IT providers, booking systems, payment processors, and service providers supporting clinic operations
• Medical professionals involved in your care (with authorisation)
• Regulatory authorities where required by law
• Insurers or legal advisors in relation to incidents or disputes

We do not sell your personal information to third parties.

8. Your Rights and Access

You have the right to:

• Access the personal information we hold about you
• Request corrections to ensure accuracy
• Withdraw consent for certain uses of your information

To make a request, please contact: spaska@yordana.co.nz

We will respond within a reasonable timeframe and in accordance with applicable laws.

9. External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal information.

10. Concerns or Complaints

If you believe your privacy has been breached or wish to raise a concern, please contact us at: spaska@yordana.co.nz

We take all concerns seriously and aim to resolve them promptly and fairly in line with our obligations under the Privacy Act 2020.

11. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.